We are looking for a warm, responsible and communication-oriented Patient Relationship Executive to be the first point of contact for patients and visitors at our Nashik Wellness Center.
The role involves building positive patient relationships, coordinating appointments and follow-ups, assisting patients with their queries, and ensuring a smooth and welcoming center experience.
- Key ResponsibilitiesWelcome and assist patients and visitors at the wellness center.
- Understand patient requirements and guide them appropriately.
- Manage patient enquiries, appointments and follow-ups.
- Maintain regular communication with existing and prospective patients.
- Coordinate with the wellness/therapy team for patient requirements.
- Maintain accurate patient records, visit details and follow-up information.
- Handle calls, WhatsApp enquiries and routine patient communication.
- Support patient registration, billing/receipt coordination and basic center documentation.
- Follow up with patients regarding appointments and scheduled sessions.
- Maintain a qualified,
empathetic and service-oriented relationship with patients.
- Address routine patient concerns and escalate important matters to the concerned senior.
- Support day-to-day front-office and center coordination activities.
- Maintain confidentiality of patient information and organizational data.
- Desired SkillsExcellent verbal communication and interpersonal skills.
- Pleasant, empathetic and patient-friendly personality.
- Good Marathi and Hindi communication; basic English communication preferred.
- Comfortable handling phone calls and WhatsApp communication.
- Basic computer knowledge, MS Office and data entry.
- Good follow-up and coordination skills.
- Ability to handle multiple responsibilities with patience and professionalism.
- Prior experience in patient relations, healthcare, wellness, front office, counselling, customer service or hospitality will be an advantage.