Job Description – Telecalling Executive (Collection Department)

Department: Collection Department

Job Title: Telecalling Executive

Job Responsibilities

Make outbound calls to customers regarding pending and overdue payments.

Remind customers about payment due dates and outstanding balances.

Follow up with customers to ensure timely payment collection.

Communicate professionally with customers and understand their payment-related concerns.

Convince and motivate customers to clear their pending dues.

Maintain daily calling records and update customer payment status.

Share payment links and payment details with customers.

Follow up on promised payment dates (PTP).

Achieve daily, weekly, and monthly collection targets.

Escalate difficult cases and customer disputes to the reporting manager.





Prepare daily calling and collection reports.

Required Skills

Good verbal communication skills.

Basic knowledge of MS Excel and computer operations.

Positive convincing and negotiation skills.

Ability to handle customer queries.

Patience and a positive attitude.

Target-oriented and self-motivated.

Educational Qualification

12th Pass / Any Graduate.

Experience

Freshers and experienced candidates can apply.

Key Performance Indicators (KPIs)

Daily outbound calls.

Successful customer follow-ups.

Promise-to-pay (PTP) conversion.

Monthly collection targeht achievement.

Quality of customer communication.

📌 Telecaller (Bengaluru)
🏢 Shree Skanda Associates
📍 Bengaluru