Job Description International Customer Support Executive

Job Title: International Customer Support Executive

Location: Hyderabad

Experience: 2+ Years

Education: Graduation is Mandatory

Employment Type: Full-Time

Job Summary

We are looking for a customer-focused and communication-oriented International Customer Support Executive with 2+ years of experience in handling international customer queries through , chat, or email support channels. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-first approach to deliver exceptional customer experiences.

Key Responsibilities

- Handle customer inquiries via phone, email, and chat in a professional manner.
- Resolve customer concerns, complaints, and service requests within defined SLAs.
- Provide accurate information regarding products, services, and account-related queries.
- Document customer interactions in CRM systems.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Meet quality, productivity, and customer satisfaction targets.
- Follow company policies, compliance guidelines, and process standards.




- Work collaboratively with internal stakeholders to improve customer experience.

Required Skills

- Excellent verbal and written communication skills in English.
- Strong customer handling and problem-solving skills.
- Ability to work in a fast-paced environment.
- Good knowledge of MS Office and CRM tools.
- Robust listening and interpersonal skills.
- Flexible to work in rotational shifts, including night shifts.

Eligibility Criteria

- Graduation is Mandatory.
- Minimum 2 years of experience in International Customer Support/Customer Service.
- Experience in Voice, Chat, or Email Support processes.
- Immediate joiners preferred.

Preferred Qualifications

- Experience in BPO/ITES industry.
- Exposure to US, UK, or International customer support processes.
- Ability to handle difficult customer situations professionally.

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Shift: Rotational / 24x7 Support Environment.

Interested Candidates reach out to the Below Recruiter:

Name: Prashanth G

Mobile: (phone hidden)

📌 Customer Support Executive (Hyderabad)
🏢 TP
📍 Hyderabad