We’re Hiring: Merchandiser – E-commerce & Operations

Location: Kailash Colony, New Delhi

Salary: ₹16,000–₹25,000 per month (based on experience)

Experience: 1–3 years

Employment Type: Full-time

Role Overview

We are looking for a proactive and organised Merchandiser to manage our day-to-day merchandising, order coordination, e-commerce operations and customer support. The candidate should be capable of independently handling responsibilities, coordinating across teams and ensuring smooth business operations in a growing startup environment.

Key Responsibilities

- Order Management: Manage daily orders from placement to dispatch and delivery. Track pending orders, cancellations, COD orders and returns.
- Customer Support: Handle customer queries through WhatsApp, email and Instagram, including product enquiries, order updates, exchanges, returns and refunds.
- Inventory Management: Maintain stock records, monitor product availability and coordinate with production and warehouse teams for replenishments.
- Logistics Coordination: Coordinate with courier partners, manage dispatches, track shipments and resolve delivery-related issues.
- E-commerce Operations: Work on the Shopify backend, process orders,



update product availability and monitor order fulfilment.
- Reporting: Maintain daily order and inventory trackers, prepare basic reports and ensure timely follow-ups on pending tasks.

Skills & Qualifications

- Graduate in Fashion Merchandising, Fashion Management, Business Administration or a related field.
- 1–3 years of experience in merchandising, e-commerce operations or order management.
- Working knowledge of Shopify and Excel/Google Sheets.
- Good communication skills, both written and verbal.
- Understanding of inventory, logistics, order processing and customer service.
- Solid organisational, multitasking and problem-solving abilities.

What We Are Looking For

Someone who is proactive, detail-oriented and takes ownership of responsibilities. The candidate should be comfortable working independently, managing multiple tasks and finding solutions without constant supervision.

We are looking for someone who can take charge of daily operations and grow with the organisation.

To Apply: Share your CV along with a brief introduction highlighting your relevant experience.

📌 Fashion Merchandiser (New Delhi)
🏢 Silkwaves Designs Private
📍 New Delhi