JOB DESCRIPTION – CUSTOMER SUPPORT & SERVICE EXECUTIVE

Company: SmartyD

Location: Hadapsar, Pune

Job Type: Full time (Work From Office)

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Salary: ₹15,000 per month

Experience: Fresher to 6 Months

JOB OVERVIEW

SmartyD is looking for a proactive, responsible, and customer-focused Customer Support & Service Executive to handle customer queries, understand their requirements, resolve issues, and build strong professional relationships with clients. The candidate should have excellent communication skills and a problem-solving approach to ensure customer satisfaction.

KEY RESPONSIBILITIES

- Handle customer queries through calls, WhatsApp, and other communication channels.
- Understand customer requirements, queries, and concerns and provide timely and effective resolutions.
- Build strong, professional, and long-term relationships with clients through clear communication, regular follow-ups, and excellent customer service.
- Provide product and service-related information and guidance to customers.
- Resolve customer complaints professionally and ensure customer satisfaction.
- Coordinate with the technical and sales teams to resolve customer issues.
- Assist customers with onboarding and provide basic product and service guidance.




- Maintain customer records and update query status.
- Follow up with customers to ensure their issues are resolved and they receive proper assistance.
- Ensure a positive customer experience through consistent support and professional communication.
- REQUIRED SKILLSGood verbal and written communication skills.
- Strong customer relationship management skills.
- Good problem-solving and listening abilities.
- Basic computer knowledge and familiarity with MS Office.
- Ability to understand customer requirements and handle queries professionally.
- Good coordination and follow-up skills.
- Ability to manage multiple customer queries efficiently.
- Basic English and Hindi communication skills.
- Marathi communication will be an added advantage.

ELIGIBILITY

- Freshers can apply.
- Candidates with up to 6 months of customer support experience are preferred.
- Immediate joiners will be preferred.
- Candidates should have a positive attitude, patience, and a customer-first approach.

APPLY NOW

Interested candidates can share their updated resume.

Website: www.mysmartyd.com

Contact: +91 80072 51769

Email: [email protected]

LinkedIn: https://www.linkedin.com/company/smartyd/

📌 Customer Service Executive (Pune)
🏢 Smarty Digital
📍 Pune