AXN Infotech Pvt. Ltd. is looking for enthusiastic and customer-focused Client Relationship Executives to manage existing client relationships and handle service renewal activities.
The role involves connecting with existing customers, informing them about upcoming renewals, conducting regular follow-ups, maintaining customer records, and ensuring a positive customer experience.
Key Responsibilities
- Make regular calls to existing clients regarding service renewals.
- Inform customers about upcoming renewal dates and renewal details.
- Follow up with clients to ensure timely completion of renewals.
- Maintain good relationships with existing customers through professional communication.
- Understand customer requirements and assist with basic queries.
- Coordinate with the concerned team to resolve customer issues.
- Maintain customer details and renewal status in the CRM.
- Prepare daily call reports and regular renewal status updates.
- Achieve assigned renewal targets and support customer retention.
Required Skills
- Valuable verbal communication skills.
- Friendly and professional telephone Professional Behaviour.
- Good customer-handling and relationship-building skills.
- Strong follow-up and convincing abilities.
- Basic computer knowledge.
- Knowledge of MS Excel, Google Sheets, and CRM tools is an advantage.
- Ability to maintain records and prepare reports.
- Positive attitude and willingness to learn.
Eligibility
- Any Bachelor's Degree is Mandatory.
- Freshers and experienced candidates can apply.
- Experience in tele calling, customer support, client relationship management, or renewal management is an added advantage.
What We Expect
- Responsible approach towards client follow-ups.
- Ability to maintain long-term customer relationships.
- Accuracy in record maintenance and reporting.
- Commitment towards customer satisfaction and timely renewals.
Join AXN Infotech and become part of a team that values customer relationships and business growth!