Job Summary:

We are looking for a customer-focused and enthusiastic Customer Care & Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. The ideal candidate should have good communication skills, a problem-solving attitude, and the ability to build strong customer relationships.

Key Responsibilities:

- Handle customer queries through phone calls, emails, chat, and other communication channels.
- Provide accurate information about company products and services.
- Resolve customer complaints and concerns in a professional and timely manner.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain customer records and update details in the CRM or company database.
- Coordinate with internal departments to address customer requirements.
- Ensure high levels of customer satisfaction and service quality.
- Escalate complex issues to the concerned team or supervisor when required.




- Follow company policies, processes, and service standards.

Required Skills & Qualifications:

- Valuable verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Basic computer knowledge and familiarity with MS Office.
- Ability to handle customers patiently and professionally.
- Good listening skills and a customer-first attitude.
- Ability to work independently as well as in a team.
- Prior experience in customer service will be an added advantage.

Key Competencies:

- Customer Relationship Management
- Effective Communication
- Problem Solving
- Patience and Empathy
- Time Management
- Team Coordination

Objective:

To provide excellent customer support, resolve customer concerns efficiently, and contribute towards improving overall customer satisfaction and retention.

📌 Customer Care Executive (Noida)
🏢 Arvion Group
📍 Noida