Jeena Sikho Lifecare Ltd. is looking for enthusiastic and customer-centric Chat Executives to manage patient and customer interactions through chat platforms. The ideal candidate should have excellent written communication skills, a good typing speed, and the ability to resolve customer queries efficiently while delivering an exceptional customer experience.
Key Responsibilities
- Handle customer and patient queries through chat support in a professional and timely manner.
- Provide accurate information regarding hospital services, doctors, appointments, and healthcare packages.
- Resolve customer concerns and objections effectively while ensuring customer satisfaction.
- Coordinate with internal departments for timely resolution of customer queries.
- Maintain chat records, customer interactions, and follow-up details in the CRM.
- Handle multiple chat conversations simultaneously while maintaining response quality.
- Assist customers through social media chat platforms and other digital communication channels.
- Escalate complex cases to the concerned department whenever required.
- Maintain confidentiality of patient and customer information.
Qualifications
- Graduate in any discipline (Preferred).
Experience
- 1–2 years of prior experience in the Chat Support Process.
- Experience in the healthcare or customer support industry will be an added advantage.
Required Skills
- Excellent written communication skills in Hindi & English.
- Good typing speed and accuracy.
- Solid objection handling and problem-solving skills.
- Good knowledge of social media platforms and online communication.
- Ability to multitask and handle multiple chat windows simultaneously.
- Basic computer knowledge and familiarity with CRM tools.
- Customer-centric approach with excellent interpersonal skills.