job Description – Collection Telecaller

Job Title: Collection Telecaller Department: Collection / Recovery

Job Type: Full-Time Reporting To: Collection Team Leader / Collection Manager Work Location: Office-Based

Job SummaryA Collection Telecaller is responsible for contacting customers over the phone to remind them about pending payments, overdue EMIs, outstanding bills, and other dues. The candidate must follow up with customers, encourage timely payments, resolve payment-related queries, and achieve assigned collection targets through effective communication and negotiation skills.

1. Key ResponsibilitiesMake outbound calls to customers regarding pending payments and overdue EMIs.
2. Remind customers about their payment due dates and outstanding amounts.
3. Follow up with overdue customers to ensure timely payment.
4.



Explain payment details and available payment methods to customers.
5. Convince customers to clear their pending dues through skilled communication.
6. Maintain daily call records and update customer payment status in the system.
7. Record customer commitments and follow up on promised payment dates.
8. Handle customer queries, objections, and payment-related issues.
9. Escalate difficult or disputed cases to the Team Leader or Collection Manager.
10. Maintain proper call quality and follow company collection policies.
11. Submit daily calling and collection reports to the reporting manager.

📌 Collection Tele Caller (Kolkata)
🏢 Hi Tek Syndicate
📍 Kolkata