- Independently manage daily inbound and outbound cargo operations.
- Supervise cargo receiving, sorting, loading, unloading and dispatch.
- Ensure timely movement and delivery of shipments.
- Monitor pending, delayed, damaged and undelivered consignments.
- Maintain proper shipment records and operational registers.
2. Staff & Delivery Management
- Supervise operational staff, loaders, helpers and delivery personnel.
- Allocate daily duties and monitor staff productivity.
- Ensure discipline, attendance and operational efficiency.
- Coordinate vehicle availability and dispatch schedules.
3. Customer Service & Complaint Handling
- Handle customer queries, escalations and complaints.
- Resolve shipment delays, missing cargo and damage-related issues.
- Ensure timely communication and customer satisfaction.
4. Documentation & Compliance
- Ensure proper preparation and maintenance of LR / GR, POD and shipment documentation.
- Monitor e-way bill generation, validity and compliance wherever applicable.
- Maintain accurate cargo movement and delivery records.
5. Accounts & MIS Reporting
- Monitor daily collections, cash handling and operational expenses.
- Coordinate billing, payment reconciliation and outstanding follow-ups.
- Prepare daily operational MIS, pending shipment reports and performance summaries.
- Report operational issues and performance to management.