Job Overview

Foundation AI is seeking Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations and have an in-depth understanding of our customers goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI.

To be a positive fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a high growth SaaS company that is poised for continued growth.

Job Responsibilities

- Engage with existing and prospective customers to define their business requirements and match to FAI's products and solutions
- Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation
- Lead discovery sessions with IT and business users to understand the clients business objectives and system/application needs
- Facilitate execution of projects through requirements gathering and documentation
- With excellent understanding of FAI's product features and related technologies, design the solution that best meets the clients requirements
- Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc.
- Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
- Communicate progress and expectations,



proactive risk-management and escalation for awareness and resolution
- Support clients through go-live process and play key role in promoting solution adoption and usage
- Provide regular and adequate end user feedback to the product team

Job Requirements

- A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry.
- Must be able to manage multiple projects utilizing strong planning and organizational skills
- Outstanding verbal, written and presentation skills to demonstrate solution concepts
- Strong interpersonal skills with ability to influence and build effective customer relationships
- Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
- Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
- Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
- Ability to set and manage customer expectations, and work independently on project assignments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Implementation Manager - Legal (India)
🏢 Foundation AI
📍 India