DUTIES AND RESPONSIBILITIES • Supporting HODs at peak times within their departments to ensure a smooth running guest experience. • To support the General Manager with daily tasks and checks. • Attend and contribute to any meetings as required or arrange a suitable person to deputise. • To be adaptable in all departments across the resort. • To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to. • Offering support to HODs when it is needed. • Walking around the resort ensuring everything is running as it should be, reporting any issues noticed. • Ensuring guests are enjoying their visit. • Assisting guests with any issues/problems or requests they may have. • Communicating with all departments to maximise communication across the resort.



• Ensuring the correct daily checks and paper work is filled out. • Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance. • Have knowledge of the resort, what we offer and timings of facilities opening/closing. • To establish corporate business opportunities within the resort, for room business and spa business. Support other corporate sales activities in the resort. • Attend training courses as required. • Comply with all Company Policy and Procedures • Any other reasonable tasks allocated by the Senior Management Team. • Undertaking Duty Manager Responsibilities. • Taking overall control/responsibility for guest experience across the resort.

📌 Duty Manager (North Goa)
🏢 Kings Mansion
📍 North Goa