Purpose of the role: Acquire current customers, generate disbursements, and maintain portfolio quality for Used Wheels loans through effective sourcing, customer service, and channel management.
Key Responsibilities: • Achieve individual sales, disbursement, and collection targets for Used Wheels loans. • Source business through direct customers, dealers, and DSA networks. • Conduct customer meetings, credit profiling, and preliminary financial assessments. • Ensure accurate documentation and smooth coordination with credit and operations. • Maintain strong relationships with dealers, connectors, and local influencers. • Follow up with customers to ensure timely disbursements and repayment discipline.
• Drive customer satisfaction through proactive communication and service delivery. • Support cross-selling initiatives and promote value-added products. • Track competition and share market insights with the Branch Business Manager. • Ensure adherence to process, compliance, and KYC norms. • Participate in branch marketing and business development activities. • Maintain healthy conversion ratios and portfolio hygiene.
Desired Experience: • 16 years of experience in vehicle finance, auto loans, or retail lending. • Experience in dealer / DSA management and direct customer sourcing.