Workshop Manager – Job Profile at Maruti Suzuki A Workshop Manager at Maruti Suzuki is responsible for managing the complete service workshop operations, ensuring customer satisfaction, maintaining service quality, achieving business targets, and managing workshop staff.

1. Job responsibilities

2. Workshop Operations

- Manage daily workshop activities and vehicle servicing.
- Ensure timely delivery of vehicles to customers.
- Monitor vehicle repair, maintenance and job card processes.
- Ensure proper utilization of manpower, tools and equipment.

1. Customer Satisfaction

- Maintain high customer satisfaction and CSI scores.
- Handle customer complaints and escalations.
- Ensure quality service and on-time vehicle delivery.
- Follow up with customers after servicing.

1. Business & Revenue Management

- Achieve monthly workshop revenue targets.
- Improve labour sales, spare parts sales and value-added services.
- Increase customer retention and repeat visits.
- Monitor productivity, efficiency and workshop profitability.

1. Team Management

- Manage service advisors, technicians, floor supervisors and other staff.
- Conduct regular team meetings and performance reviews.
- Train employees on technical skills and customer handling.
- Maintain staff discipline and productivity.

1. Quality & Process Control

- Ensure compliance with Maruti Suzuki service standards.
- Monitor repair quality and reduce repeat repairs.
- Ensure proper implementation of SOPs.
- Maintain workshop cleanliness, safety and 5S standards.

1. Key performance indicators (KPIs)

KPI

Performance measurement

CSI

Customer satisfaction

TAT

Vehicle turnaround time

Productivity

Labour hours generated

Efficiency

Technician efficiency

Labour Sales

Monthly labour revenue

Vehicle Inflow

Number of vehicles serviced

Repeat Repairs





Minimum repeat complaints

Retention

Repeat customer visits

Profitability

Workshop operating profit

Quality

First-time-right repairs
1. Educational qualification and experience

- Diploma / B.Tech / B.E. in Automobile or Mechanical Engineering preferred.
- 5–10 years of automobile service experience.
- Experience in an authorized Maruti Suzuki dealership preferred.
- Previous experience as Floor Supervisor, Team Leader, Works Manager or Service Manager.
- Good knowledge of MS Excel, DMS, MIS and workshop reporting.

1. Essential skills

- Leadership and team management.
- Technical knowledge of Maruti Suzuki vehicles.
- Customer complaint management.
- Revenue generation and target achievement.
- Workshop planning and manpower utilization.
- Problem-solving and decision-making.
- Communication and coordination skills.

1. Daily responsibilities of a Workshop Manager

Activity

Frequency

Morning workshop meeting

Daily

Vehicle loading and job allocation

Daily

Technician productivity review

Daily

Vehicle delivery and TAT monitoring

Daily

Customer complaint review

Daily

Labour and parts sales review

Daily

Workshop quality inspection

Daily

KPI and MIS review

Weekly

Staff performance review

Monthly

1. Reporting structure

Workshop Manager typically reports to: Service Manager / General Manager – Service. Team reporting to Workshop Manager:
- Floor Supervisors
- Team Leaders
- Technicians
- Quality Controller
- Washing Staff
- Workshop Helpers

Address-CM Auto sales sales, B-64 Phase 7 Ground floor Industrial Area Sector 73 Sahibzada Ajit Singh Nagar, Punjab 160055 Carry CV with 2 Passport Size photos.

Interview time 11:00 am onwards

Location- https://goo.gl/maps/iQY6zFQTLw8pCmTR8

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages

- Flexible schedule

Work Location: In person

📌 Workshop Manager (Sahibzada Ajit Singh Nagar)
🏢 CM AUTO SALES
📍 Sahibzada Ajit Singh Nagar