- Experience in workforce management and scheduling optimization
- Analyze and optimize agent schedules, support tactical planning, and coordinate with offshore teams
Perform analysis on the schedule fit• Optimisation of schedules to create the best possible deviation/intraday plan for handover to the tactical planning team.holiday scheduling
Required Candidate profile
Support theteam in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules call @(phone hidden)