WBO:WB Service CO Team leadINTERNAL USAGE:No. of Vacancies: Reports to:Head ServiceIs a Team leader?YTeam Size:1-2 Grade:AVP/VPBusiness:Corporate CentreDepartment:�Wholesale Banking OperationsSub-Department: Location: About Wholesale Banking OperationsThe wholesale banking operations department helps in managing the transaction in the banks.

Transaction

Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)

Trade Finance Center handles the imports & exports transactions such as BG, LC, Collections, Advance Remittances, Open Account Payments, Trade outward Remittances and routing of SWIFT messages.

About the RoleAs a part of the wholesale banking operations team, Service team is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers.����������������������������������������������������������������������������Key Responsibilities� Improve average audit score and timely closure of audit report

� Reduce in the customer complaints over the base line

� Drive digital adoption (avg) across Credit Connect, TF Connect, CIB, CMS

� Engage with Risk and Compliance team and manage the KRIs

� Conduct regular engagement with internal and external stakeholders at Branch level

� Prepare various MIS/ Dashboards and share the analysis with stakeholders

� Reduce n EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

� Review and monitor TAT across all products - for all customer centric transactions.

QualificationsOptimal qualification for success on the job is:

� Graduation/ MBA from a recognized university

Role Proficiencies:A successful candidate should possess the following:

� Knowledge of banking regulations and norms

� Maintain a high level of knowledge of banking products and services

� Positive communication (both verbal and written) skill in both English and the local language

� Ability to handle pressure and meet deadlines

� Relationship building skills For successful execution of the job

Refer to the

📌 WBO:WB Service CO Team lead (Mumbai)
🏢 Axis Bank
📍 Mumbai