Quality Analyst MetaGo Health

Location: Sakinaka, Mumbai (Work from Office)

Experience: 1–2 years as a Quality Analyst (minimum 1 year)

Employment Type: Full time

About MetaGo Health

MetaGo Health is a growing healthcare company focused on customer-first service and wellness solutions. We are looking for a sharp, detail-oriented Quality Analyst to help us maintain and improve the quality of our customer interactions.

Role Overview

As a Quality Analyst, you will monitor and evaluate telecalling interactions, identify gaps, share actionable feedback, and report on quality performance through dashboards, helping teams deliver a consistently great customer experience.

Key Responsibilities

- Audit and evaluate customer calls against defined quality parameters
- Identify performance gaps, trends and areas of improvement
- Provide constructive feedback to agents and support coaching with trainers and team leaders
- Create and maintain quality dashboards and share regular reports
- Track attendance, punctuality and workplace behavior of the team as per quality norms




- Perform root-cause analysis and suggest solutions to improve quality scores
- Work closely with operations and training teams to ensure process adherence
- Deliver accurate outputs under tight deadlines and pressure

Requirements

- 1–2 years of experience as a Quality Analyst, preferably in a telecalling / BPO / sales process
- Good understanding of a business model like MetaGo’s (health and wellness, customer-facing)
- Excellent communication skills (verbal and written)
- Strong problem-solving and analytical skills
- Hands-on experience in creating dashboards (Excel / Google Sheets / MIS tools)
- Ability to work and deliver under pressure
- Professional workplace attitude and behavior
- Good attendance record and punctuality

Why Join Us

- Opportunity to grow in a fast-scaling healthcare organization
- Collaborative work culture with learning opportunities

How to Apply Send your resume to [email protected] or call (phone hidden).

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