- Reach out to Past paid members
- Check why they left and what can bring them back
- Offer discounts, trial, or compensation where needed
- Follow up via call, WhatsApp, and email to re-convert them
Preferred candidate profile
- Experience: 13 years in retention/winback/collections-type calling roles
- Industry: Collections, retention, insurance, telecom/DTH, or hospitality/hotels winback background