HCL Invites fresher non-Tech graduates for one of our US projects based in Hyderabad Location.
We are seeking a highly analytical and customer-focused Billing & Account Analyst to manage client billing inquiries, account-related tasks, and resolve policy violations within advertising accounts.
1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and e-mail.
2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies.
3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.
4. Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner,
ensuring adherence to SLAs while maintaining a positive customer experience. Available to work in a 24x7 environment to support client needs.
Qualifications:
1. Robust analytical skills with the ability to interpret data and translate it into actionable insights.
2. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers. (85% calls, 15% e-mails) 3. Flexibility: This role requires working in shifts, including nights and weekends, to support our clients around the clock.
3.Non-Tech freshers (BA BCom, BBA Graduates (Result awaited cases need not apply.
Not Eligible
B.Tech
BCA
MTech
MCA
B.E
M.E
Interested candidates can Walk in for the interview between 11 Am till 3 pm at below address.