Greetings From Omega Healthcare !!!

We are hiring for Customer support executive Voice for Night shift!

Excellent communication is mandatory

Notice Period - Immediate Joiners Only

1years of Experience into voice process Mandatory

Roles and Responsibilities

- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS,



internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary

Desired Candidate Profile

- Minimum 1 Yr Voice process Experience
- Graduates or Under Graduates
- Good communication skills

Perks and Perks

- Quarterly Incentives
- 5 days a week
- All US holidays along with Indian Holidays
- Very lucrative employee referral policy Desired Candidate Profile.

Interested candidates, kindly share your CV to: [email protected]

Regards,

Mohammed Mansoor

HR Team

📌 Walk-in || Customer Support Executive (Bangalore) (Bengaluru)
🏢 Omega Healthcare
📍 Bengaluru