Roles & Responsibilities:

- Contact past paid members through outbound calls and reconnect with inactive or discontinued customers.

- Understand the reasons for membership cancellation or non-renewal.

- Identify customer concerns, feedback, and expectations to improve retention.

- Convince former members to renew or reactivate their memberships.

- Offer suitable discounts, trial plans, or compensation benefits wherever applicable.

- Conduct regular follow-ups through calls, WhatsApp, and emails to convert inactive members into active customers.

- Maintain accurate records of customer interactions, feedback, follow-ups, and conversion status in the CRM.

- Handle customer objections professionally and provide appropriate solutions.

- Achieve assigned winback,



reactivation, and conversion targets.

Required Skills:

- Excellent verbal communication and interpersonal skills.

- Strong convincing, negotiation, and objection-handling abilities.

- Experience in customer retention, winback, or renewal calling.

- Ability to understand customer concerns and offer appropriate solutions.

- Positive follow-up and relationship management skills.

- Basic computer knowledge and familiarity with CRM tools.

- Target-oriented approach with a focus on customer reactivation

📌 Walk-in || Customer Retention Executive (Chennai)
🏢 Matrimony.com
📍 Chennai