Role & responsibilities

- Handle inbound customer calls professionally and efficiently.

- Respond to customer queries through non-voice channels such as email, chat, and other digital platforms.

- Understand customer requirements and provide accurate and timely resolutions.

- Ensure a high level of customer satisfaction through effective communication and service delivery.

- Handle customer complaints, concerns, and escalations with empathy and ownership.

- Maintain quality standards, process compliance, and productivity targets.

- Achieve assigned KPIs, including Customer Satisfaction (CSAT), First Call Resolution (FCR), Average Handling Time (AHT), and Quality Scores.

- Maintain accurate customer interaction records and update information in CRM systems.

- Follow up with customers wherever required to ensure complete resolution.

- Identify opportunities to improve the customer experience and provide feedback to the management team.

Preferred candidate profile

- Graduate / Undergraduate candidates can apply.

- Freshers and experienced candidates are welcome.

- Previous experience in BPO, customer service, or customer support will be an added advantage.

📌 Walk-in || Customer Support Executive (Blended Process) (Gurugram)
🏢 Team Vertex Global Services
📍 Gurugram