Share your updated resume on the WhatsApp number @(phone hidden)
Also, ensure that you mention the HR Ritika Kanwal at the top of your resume when appearing for the face-to-face interview.
Role & responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests within defined timelines.
- Provide accurate information regarding products, services, and company policies.
- Maintain high levels of customer satisfaction through effective communication.
- Update customer interactions and case details in the CRM system.
- Follow process guidelines and quality standards.
- Meet productivity, quality, and attendance targets.
Required Skills:
- Excellent verbal communication skills in English
- Positive listening and problem-solving abilities.
- Customer-centric approach with a positive attitude.
- Ability to work in rotational shifts and week-offs.
- Ability to handle customer concerns calmly and professionally.
Preferred candidate profile:
- Freshers and experienced candidates can apply.
- Basic communication skills are mandatory.
- Immediate joiners preferred.