Share your updated resume on the WhatsApp number @(phone hidden)

Also, ensure that you mention the HR Ritika Kanwal at the top of your resume when appearing for the face-to-face interview.

Role & responsibilities:

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests within defined timelines.
- Provide accurate information regarding products, services, and company policies.
- Maintain high levels of customer satisfaction through effective communication.
- Update customer interactions and case details in the CRM system.
- Follow process guidelines and quality standards.
- Meet productivity, quality, and attendance targets.

Required Skills:

- Excellent verbal communication skills in Bengali.
- Valuable listening and problem-solving abilities.
- Customer-centric approach with a positive attitude.
- Ability to work in rotational shifts and week-offs.
- Ability to handle customer concerns calmly and professionally.

Preferred candidate profile:

- Freshers and experienced candidates can apply.
- Basic communication skills are mandatory.
- Immediate joiners preferred.

📌 Walk-in || Customer Care Executive (Bengali) (Delhi)
🏢 IGT solutions
📍 Delhi