We are hiring a proactive and customer-focused CRM Executive to manage customer relationships, maintain customer databases, coordinate with the sales team and ensure timely follow-ups with existing and prospective customers.
Key Responsibilities
- Maintain and regularly update customer, dealer and sales lead databases.
- Follow up with prospective customers and convert enquiries into business opportunities.
- Coordinate with the sales team regarding leads, quotations, orders and customer requirements.
- Track pending enquiries, orders and customer feedback.
- Maintain daily CRM reports, sales follow-up records and customer interaction history.
- Ensure timely communication and effective resolution of customer queries.
- Support the sales team in lead generation and customer relationship management.
Preferred Candidate Profile
- Graduate in any discipline.
- 1–2 years of experience in CRM, customer relationship management, sales coordination or customer support.
- Robust communication and interpersonal skills.
- Proficiency in MS Excel, MS Word and basic computer applications.
- Good customer follow-up, coordination and organisational skills.
- Ability to manage customer databases and multiple enquiries independently.
- Female candidates are preferred.