Education: Bachelors degree in finance or Banking/ Any other Degree with relevant experience.
Responsibilities
- End-to-End knowledge in Cards domain, Fraud investigations, and Dispute Resolution.
- Experience in Ops functional areas and able to work cross functionally.
- Deep understanding on various regulations (Reg E, Reg Z).
- Able to manage the day-to-day delivery of customer SLAs and production.
- Communicates with stakeholders effectively.
- Good Analytical, Reasoning and Training skills.
- Required Skills - Technical Skills, MS Excel, MS Office Domain Skills
- People handling skills.
- Auditing & Reporting skills.
- Coaching experience.
- Presentation & MIS Dashboard preparation skills.
- Decision making skills.
- Customer focused.
- Capacity planning.
- Positive Communication- Oral & verbal.
- Willingness to work in night shifts/ WFO.