Debt Recovery Executive SBI Card Portfolio

Portfolio: SBI Card

Categories: CD-2, CD-3, CD-4 & CD-7

Department: Debt Recovery & Collections

Reporting To: Team Leader

Key Roles & Responsibilities

1. Recover outstanding dues from delinquent SBI Card customers under assigned CD-2, CD-3, CD-4 and CD-7 categories.
2. Conduct regular customer follow-ups through calls and field visits, wherever applicable.
3. Convince and motivate customers to explicit overdue payments through effective communication and negotiation.
4. Generate and achieve daily, weekly and monthly collection targets.
5. Obtain payment commitments (PTP) and ensure timely payment realization.
6. Follow up on broken commitments and unresolved overdue accounts.
7. Maintain accurate records of customer interactions, collections and field visits.
8. Prepare daily collection MIS and report performance to the reporting manager.
9. Handle customer queries and disputes professionally.
10. Follow SBI Card collection policies, RBI guidelines and ethical recovery practices.Role & responsibilities

📌 Walk-in || Collection Officer (Ludhiana)
🏢 Goodluck associates
📍 Ludhiana