CreditMantri manages recovery and collections portfolios for banks, NBFCs and ARCs across secured and unsecured retail segments.
We are looking for a Key Account Manager to own lender relationships, manage allocated portfolios, drive collection targets and ensure smooth coordination between lenders and internal operations teams. This is a client-facing, analytical and commercially accountable role.
Key Responsibilities
- Own lender relationships and act as the primary point of contact for allocated portfolios.
- Conduct weekly and monthly business reviews, presenting performance, collection trends and portfolio insights.
- Manage portfolio allocations, analyse ask-versus-received data and address allocation gaps.
- Develop collection strategies with operations and channel teams to achieve monthly targets.
- Monitor portfolio performance across calling, digital campaigns and other collection channels.
- Manage payment reports, reconciliation, discrepancy closure and revenue attribution.
- Drive monthly billing,
declarations and commercial closures with lenders.
- Coordinate internal audits and ensure compliance with RBI recovery guidelines and lender policies.
- Handle lender escalations, drive root cause analysis and ensure timely resolution.
- Work closely with operations teams to improve collection efficiency and portfolio performance.
Who We Are Looking For
Must Have:
- 4–8 years of experience in collections, recovery or debt management.
- Experience in banks, NBFCs, ARCs or collection agencies.
- Proven experience managing lender/client relationships and portfolios.
- Strong understanding of collection strategies, portfolio analysis and target management.
- Excellent communication, negotiation and stakeholder management skills.
- Robust analytical and reporting skills with good Excel knowledge.
Success Measures
- Consistent achievement of monthly collection targets.
- Improved portfolio allocation quality and recovery performance.
- Strong lender relationships and portfolio growth.
- Timely reconciliation, billing and audit closure.
- Zero compliance breaches.
Interested Reach out to - (phone hidden) - Monica (HR)