for GMS (Greenlake Management Services) L2 Vmware Virtualization SME The engineer will be part of a 24/7 Multivendor datacenter operations team and will be directly responsible for managing datacenter projects. Must possess Leadership qualities from Technical and inter-personal skills perspective. This individual will provide Multivendor Technical leadership and support to the Technology Teams by bringing together the elements needed to ensure the escalation or issue at hand is resolved.

He/she is responsible for all internal and external technical communications relating to the escalation.

Knowledge & Skills:

*Experience in designing, deploying, and managing VMware-based virtualization.

*Expert-level proficiency in VMware vSphere, VMware NSX, VCF, and VMware vSAN technologies.

*Document design, implementation, and troubleshooting procedures for VMware cloud solutions.

*Expert-level proficiency in Disaster recivery solutions like SRM, Metro CLuster, Streched CLuster etc.

*Expert-level proficiency in designing VMware environment based on Performance Requirement.

*Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI.

*Strong experience in Upgrading VMware components and tackling Issues during upgrades.

*Expert-level proficiency in designing customer Workload specs based on the requirements from application.

*Expert-level proficiency on Storage and network protocols supported by VMWare.

*Fundamental Knwoledge on Hardware, Network and Storage concepts is a must.

*Experience in handling Server Hardware (Cisco UCS, HPE Proliant, Synergy, Blades)





*Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models.

*Excellent analytical and problem-solving skills, with the ability to troubleshoot complex VMware issues and drive resolution.

*Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

*VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus.

*Experience with other cloud platforms such as AWS, Azure, OLVM or Google Cloud Platform (GCP) is desirable.

Strong and solid concepts on Vmware Virtualization.

Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment.

Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process.

Good knowledge on ITIL process (Change, Incident, Problem Management etc)

The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed cluster / environment and, when necessary, to return systems to operational status.





The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.

Share Datacenter Best Practice among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves.

Capable of working constructively in a highly pressurized setting. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for Out of Hours (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.

Skilled in utilizing methodologies for problem management and resolution of escalated issues.

Provides highly innovative management of complex escalations.

Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate.

Experience

4+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN.

Demonstrate strong written and verbal communication skills.

Certifications

VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).

ITIL Foundation certification preferred.

Knowledge of Remote Support and Remote monitoring processes and concepts

Knowledge on Service Now

📌 VMware VirtualizationEngineer (Pune)
🏢 Talworx Solutions
📍 Pune