Job highlights

- Current or previous experience of working within a support environment for Virtual Technologies
- Good level of technical understanding of a range of software / systems including Windows OS,Office,VMWARE,Azure,AWS,Citrix
- Experience working in a busy engineering environment,proven ability to think fast and effectively,especially for escalated events
- Specializes in one or more of the following areas: Server, Network (voice/data), messaging/collaboration, mainframe, Architecture, Storage/backup, Applied Engineering and/or Application engineering.
- Designs, develops, implements, and analysis of Technical product/systems.
- Creates, manages and maintains strategy, standards, roadmaps and new technologies.
- Provides advanced design and engineering functions for one or more of the following skillset areas: Server, Network (voice/data), Messaging/Collaboration, Mainframe, Implementation, Architecture, Storage/Backup, and/or Application design.
- Recommends alterations to developments and designs; improving quality of products/procedures.
- Manages Engineering Support staff in one or more of the following areas: standards, projects, level III support issues, designs and overall IT Engineering for Infrastructure/Technology.
- Trains, leads, mentors, Engineers and Managers.
- Creates, manages, maintains departmental policies, processes and procedures; relating to standards, projects and cross functional interoperability.
- Prepares and tracks budgets, project/staffing plans.
- Understands/communicates,



Strategic/Global Initiatives and Infrastructures.
- Consultants to aid in the development of solutions; Works closely with the Project Management Office and stakeholders to provide guidance/ advice concerning infrastructure issues
- Identifies opportunities and recommends solutions for improving service efficiency and effectiveness.
- Provides levels II/III support for Hardware and Operating System issues.
- Documents Operational procedures; hand-off to the Operations Group.
- Understands/communicates, Strategic/Global Initiatives and Infrastructures.
- Produce reports, collate feedback and proactively identify trends or procedural changes to feed into ongoing Service Improvement Plan.
- Provide technical guidance/training and mentoring for other members of the team.
- Represent the team and lead in key activities including but not limited to project engagements and service review meetings.

What you need to have:

- Current or previous experience of working within a support workplace for Virtual Technologies.
- Good level of technical understanding of a range of software/systems including Windows OS, Office, VMWARE, Azure, AWS, Citrix.
- Time management skills, with the ability to prioritise work and competing requests.
- Experience working in a busy engineering environment, proven ability to think fast and effectively, especially for escalated events.
- Ability to respond to changing priorities & flexibility to deliver working as part of a global team.

📌 Virtualisation Engineering Specialist (Mumbai)
🏢 Oliver Wyman
📍 Mumbai