Loan & Credit Product Servicing

- Process routine servicing transactions for lending-adjacent products (e.g., Credit Builder, secured lines) payment application & research, account status updates, and payoff/closure requests.
- Support Early Unlock and early-cancellation request intake, applying documented eligibility rules and escalating ambiguous cases.
- Conduct account level research and operational analysis to support dispute resolution and customer remediation activities

Delinquency & Collections-Adjacent Support

- Perform back-office queue management for past-due accounts: assist with operational activities related to payment arrangements, hardship programs, generate standard correspondence, and update account notes per the collections workflow — no direct collections calling unless explicitly scoped and licensed.
- Support negative-balance and write-off-risk account reviews, applying the defined aging-bucket criteria (e.g., 61–90 day, 120 day high-risk cohort) to route accounts for further action.





Reg Z & Consumer Lending Compliance Support

- Assist with operational activities related to customer disputes, tradeline inquires, account corrections, and servicing related credit reporting investigations
- Flag potential fair-lending or disparate-treatment concerns (e.g., inconsistent application of incentives or terms across customer segments) to the compliance escalation path rather than resolving independently.

Role: Lending - Other, Industry Type: Financial Services, Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Lending OperationsLoan OperationsLoan ServicingLending ServicesRegulation E Loan ProcessingCredit product servicingConsumer lending compliance supportReg EReg Z

📌 US Lending Ops Agent (Bengaluru)
🏢 PwC
📍 Bengaluru