Back-Office Investigative Agent The EFT Operations Specialist (Back-Office Investigation) is responsible for processing debit card disputed items and investigating claims in a fast paced work setting. Must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.

Responsibilities

- Processes debit card disputes, ensuring appropriate and complete documentation is obtained from the member, and all appropriate documentation is maintained in the dispute files.
- Documents notes and findings in the dispute system to ensure accurate information and dispute statuses are maintained.
- Processes disputed items and performs follow ups on outstanding items.
- Sends required correspondence to members regarding the status of their disputed items.
- Ensures debit card reorders are completed timely and accurately.
- Ensures daily automated tasks are complete through review of files and reports.
- Works with internal and external partners to ensure systems and processes are effective and accurate.
- Pulls reports and other data to assist management in understanding the status and amount of disputed items.




- Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to Client policies and procedures.
- Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
- Manages strict deadlines and performs time sensitive duties accurately and efficiently.
- Maintains a working knowledge of all functions within the department to sustain the integrity of the department's guidelines.
- May be cross trained in other areas of Operations and/or Member Success related functions.

Role: BFSI, Investments & Trading - Other, Industry Type: Financial Services, Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: BFSI, Investments & Trading - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Debit card DisputeVisa Zero LiabilityRegulation EDispute OperationsDispute Management Back Office Investigative agentFraud OperationsBack Office Operations

📌 US Card Dispute Agent (Bengaluru)
🏢 PwC
📍 Bengaluru