Job highlights

- 4-6 years mobile/digital domain experience with expertise in Mobile &
- Web Application Monitoring, APM, and Root Cause Analysis

- Monitor and analyze mobile/web applications and APIs, manage incidents and bugs, coordinate cross-functional teams for issue resolution, conduct RCA, and maintain operational dashboards

Job Summary

This position is open with Bajaj Finance ltd.

Responsibilities

- Proactively monitor Mobile &
- Web applications, critical customer journeys, APIs, application health, performance and availability across Production and other relevant environments.

- Identify functional, technical, performance and integration-related issues through application monitoring, logs, dashboards, alerts and transaction-level analysis.

- Create, classify, prioritize and track bugs/incidents based on severity, customer impact and business criticality.

- Coordinate with Engineering, QA, PO, DevOps, API, Infrastructure and vendor teams for timely investigation and resolution of identified issues.

- Drive end-to-end issue lifecycle management from identification - logging - tracking - resolution - retesting - closure within defined SLA/TAT.

- Conduct and document Root Cause Analysis (RCA) for critical, recurring and customer-impacting incidents and track corrective/preventive actions.

- Perform post-deployment and post-fix validation of critical Mobile &

- Web journeys to ensure application stability and prevent recurrence.

- Maintain operational dashboards and periodic reports covering application health, incidents, ageing, SLA adherence,



recurring issues and RCA status.

Key Decisions / Dimensions

- Determine the severity, priority and customer/business impact of identified incidents and bugs.

- Decide whether an issue requires immediate escalation based on application impact, transaction failure and customer reach.

- Determine the appropriate technical/business teams to be engaged for investigation and resolution.

- Decide the level of monitoring and validation required for critical journeys and post-production deployments.

- Recommend temporary workarounds or operational actions to minimize customer impact until permanent resolution.

- Determine whether an incident requires detailed RCA and corrective/preventive action based on severity and recurrence.

- Recommend additional alerts, dashboards, validations or monitoring mechanisms based on identified production trends.

- Recommend closure of incidents after confirming resolution, successful retesting and required stakeholder validation.

Major Challenges

- Identifying customer-impacting issues proactively before they result in significant business or transaction impact.

- Monitoring multiple Mobile &
- Web journeys, APIs and dependent systems with complex inter-system integrations.





- Diagnosing issues where the root cause may reside across frontend, backend, API, infrastructure or third-party systems.

- Managing multiple high-priority incidents simultaneously while ensuring adherence to defined SLA/TAT.

- Distinguishing genuine application defects from environment, network, configuration, data or third-party dependency issues.

- Driving timely resolution across multiple technology and business teams with different priorities and dependencies.

- Ensuring adequate retesting and validation before closure to avoid premature closure or recurrence of incidents.

- Identifying recurring patterns and converting incident learnings into preventive monitoring and process improvements.

Required Qualifications and Experience Qualifications

- Should have 4-6 years of mobile/digital domain experience

- Prior & relevant experience in Mobile Apps domain across multiple operating systems

Work Experience

- Should have 3-5 years of mobile/digital domain experience

Skills Keywords

- Mobile &
- Web Application Monitoring

- Application Performance Monitoring (APM)

- Production Monitoring &

- Support

- Incident &

- Problem Management

- Bug Identification &

- Tracking

- Root Cause Analysis (RCA)

- SLA / TAT Management

- API Monitoring &

- Troubleshooting

- Log Analysis &

- Debugging

- Application Performance &

- Availability

- Azure Boards

- Recent Relic / Datadog

- Post-Deployment Validation

- Release &

- Incident Management

📌 Unit Manager - Digital Platforms & Consumer Technology (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru