- Manage UCCE Components • Maintain &
- Manage List &
- Campaign Manager • Maintain &
- Manage recording Device, Calabrio • Coordination with Cisco, Acqueon and other TAC • Quarterly system Audit • L2/L3 Support for UCCE components and Customized Application.
- Maintain documentation in line with the Contact Centre solution implemented • Quarterly system functional failover activity • Coordinate with various user functions for requirement gathering and support.
- Software version maintenance as per latest release for all the supported devices • Guidance/Support for monthly patching activities • Document user requirements and get necessary approvals.
- Thorough analysis for system issues faced and provides effective solutions.
- Prepare and share RCA for any P1 and P2 incidents • Maintain and Manage site inventory and other documentation