- Manage and administer Trend Micro Deep Security Manager (DSM).
- Configure and manage Deep Security Agents across Windows and Linux servers.
- Perform agent installation, upgrade, troubleshooting and removal.
- Manage policies, computer groups, relay servers and security profiles.
- Monitor agent communication and protection status.
- Manage DSM console, database connectivity and system health.
B. Security Policy Management
- Configure and maintain the following security modules:
- Anti-Malware Protection.
- Web Reputation.
- Intrusion Prevention System (IPS).
- Firewall.
- Integrity Monitoring.
- Log Inspection.
- Application Control (where licensed).
- Create and customize security policies based on server roles.
- Configure scheduled scans and real-time protection.
- Perform policy assignment and policy inheritance troubleshooting.
- Analyse security events and recommend policy tuning.
C. Troubleshooting & Incident Management
- Troubleshoot Deep Security Agent communication issues.
- Resolve agent activation and deactivation problems.
- Investigate Anti-Malware, IPS and Firewall events.
- Troubleshoot DSM-to-agent communication and heartbeat issues.
- Analyse agent logs, DSM logs and system event logs.
- Troubleshoot relay server and update distribution issues.
- Coordinate with Trend Micro TAC for complex issues.
1. Installation, Upgrade & Maintenance
- Perform agent deployment using manual and automated methods.
- Support DSM and agent upgrades.
- Manage security pattern and rule updates.
- Perform backup and restoration validation.
- Support DSM database maintenance and health checks.
- Validate agent compatibility with Windows and Linux operating systems.
- Support VMware, AWS and Azure workload protection.
1. Reporting & Documentation
- Prepare daily, weekly and monthly security reports.
- Maintain server protection and agent deployment status.
- Generate Anti-Malware, IPS, Firewall and Integrity Monitoring reports.
- Maintain incident records, RCA and change documentation.
- Support customer audits and compliance requirements.