- Your inquiries, end to end - from the agent’s first message to a confirmed booking, and the relationship that follows it.
- Understanding the brief properly - speaking to the agent before quoting: who the guests are, what the occasion is, what matters to them, and where the budget really sits.
- Designing the itinerary - day-by-day Finland programmes built on our contracted hotels, transfers and experiences, matched to season, pace and star category.
- Pricing with margin discipline - costing accurately, protecting margin, and raising commercial exceptions with your manager rather than solving them with a discount.
- Following up with structure until the file is won or properly closed. Nothing goes quiet on your watch.
- Clean handovers to our reservations and ground teams, so operations inherit a file with no gaps.
- Growing your agent relationships - repeat business from a happy agent is worth more than a current inquiry.
- Feeding the market back to us - what agents are asking for, what competitors are quoting, where we’re losing and why.