Travel Services Processor

Position Summary The Travel Services Processor is a key member of the Travel Services team within Finance Shared Services. This role serves as a trusted resource, educating employees on company Travel & Entertainment (T&E;) and Credit Card policies, and Concur expense and travel processes. The Processor resolves employee inquiries daily through the JIRA ticketing system and serves as program administrator for multiple credit card programs globally, all while delivering exceptional service with timely responses that keeps the business moving.

Essential Job Functions

- Monitor the JIRA ticketing system daily and promptly investigate employee inquiries using available resources to find accurate answers, then educate employees and provide clear direction

- Demonstrate expert knowledge of the company Travel & Entertainment and Credit Card policies, and Concur expense and travel processes to educate employees

- Serve as program administrator for multiple credit card programs globally

- Assist with updating all relevant information in Concur including expense report approvals

- Prepare and distribute recurring monthly reports to multiple departments, and fulfill report requests based on business needs

- Validate/Approve cash advance and travel bonus requests, prepare LERM letter and arrange FOREX

- Follow Travel Services SOPs and work instructions, and attend team meetings to stay current on process changes

Qualifications





- 2-3 years of experience as Program Administrator for global corporate credit card programs, including hands-on knowledge of Concur expense and travel

- Bachelors degree in Commerce, Business Administration, Finance, or a related field

- Expert-level proficiency in Excel with robust working knowledge (Outlook, Teams, Word) Microsoft 365

- Expert-level proficiency in Concur expense and travel processes

- Proficient in JIRA, Oracle, Workday

- Strong investigative skills, with the ability to use available resources to find accurate answers, educate employees with clear direction

- Excellent written and verbal communication skills, with the ability to explain policies and processes clearly to employees, with the ability to listen carefully, respond clearly in writing, and handle employee interactions with professionalism

- Ability to work independently and follow through on commitments with minimal supervision

- Ability to maintain strict confidentiality, protect data privacy, handle credit card information with discretion

Work Environment

- Hybrid work schedule: four days in the office and one day working from home, with little to no travel expected

- Collaborate with team members and support employees across multiple countries and time zones

- Steady workload of daily tickets, recurring deadlines, and ad hoc requests that require strong prioritization and timely responses

📌 Travel And Expense Analyst(Contract 1 Year) (Bengaluru)
🏢 Light u0026 Wonder
📍 Bengaluru