ORN Journey Advisor – Europe Group Tours (GIT)

Experience: 1 Year to 5+ years

Role purpose

Convert ORN.com enquiries into confirmed Europe group holiday bookings by understanding customer needs, recommending suitable packages, explaining the product accurately and maintaining disciplined follow-up until closure.

Key responsibilities

- Contact assigned customers within the prescribed SLA and understand destination, travel dates, passenger profile, budget and decision timeline.
- Recommend suitable ORN Europe GIT packages, such as Wonders of Europe, Grand Tour of Europe, Glimpses of Europe and other active itineraries.
- Explain routes, hotels, sightseeing, coach arrangements, meals, visa, insurance, inclusions, exclusions, payment terms and booking conditions accurately.




- Build customer confidence through consultative selling, transparent communication and value-based recommendations.
- Maintain callbacks, WhatsApp follow-ups, appointments and next actions according to the lead-management process.
- Record accurate CRM status, call notes, EBD, likely booking date and disposition reasons.
- Work with the SME for product guidance, objections, negotiation and closure support; work with the Process Manager on lead discipline.
- Secure confirmed bookings and complete documentation and payment follow-ups as required.

📌 Travel Advisor (Gurugram)
🏢 ORN Journeys
📍 Gurugram