Job highlights

- 3-6 years experience in housekeeping or service-based training with strong knowledge of cleaning processes and proficiency in Google Sheets and Slides

- Conduct structured training programs for domestic helpers, develop SOPs and training materials, assess trainee performance, and collaborate with operations to improve service quality

About Pronto:

Pronto is an early-stage startup disrupting the unorganized sector of domestic help by building a trusted and tech-enabled platform for maid services. Backed by marquee investors and driven by a vision to bring dignity, structure, and consistency to the sector, we are building a one-stop solution for urban households to find reliable, trained, and verified domestic help.

Role Overview

We are looking for an experienced Trainer who can professionally train blue-collar workers across various household tasks and services. The Trainer will play a key role in establishing service standards, ensuring consistency in service delivery, and preparing the workforce to provide high-quality, reliable, and skilled services to our customers.

What you will do

Key Responsibilities

1- Conduct structured training programs for domestic helpers and service professionals covering:

2- Basic Cleaning , including kitchens, bathrooms, floors, dusting, and other areas Laundry, ironing, Cooking assistance and kitchen preparation Customer etiquette, professional behaviour, and basic communication

3- Conduct refresher and upskilling sessions to continuously improve service skills and performance.

4- Develop and maintain SOPs, training manuals, checklists, and visual learning aids to ensure consistent service delivery.

5- Assess trainee knowledge and practical skills through evaluations, demonstrations,





and on-ground performance monitoring.

6- Track training effectiveness through assessments, feedback, quality data, and post-

training performance.

7- Identify skill gaps and provide targeted coaching and hand-holding to improve partner performance.

8 - Ensure timely planning and scheduling of training batches, assessments, and refresher programs.

9 - Work closely with Operations and Supply teams to improve overall operational efficiency.

10- Stay updated on industry best practices, cleaning techniques, hygiene standards, and innovative training methods.

11- Maintain accurate training records, reports, and performance dashboards using

12- Google Sheets, Slides, and other basic reporting tools

Requirements 1-3-6 years of experience in training, housekeeping, hospitality, facility management,

or other service-based/blue-collar environments.

2- Strong hands-on knowledge of housekeeping operations, cleaning processes, hygiene standards, and service quality.

3- Strong facilitation, communication, coaching, and people-engagement skills.

4 - Ability to create simple, structured, practical, and actionable training content.

5 - Proficiency in Google Slides, Google Sheets, and basic reporting tools.

6 - Ability to deliver training effectively in Hindi is mandatory; basic English

7 - communication skills also mandatory

8 - Strong ability to engage, motivate, and develop blue-collar workers .

Ideal Candidate A hands-on professional who combines strong housekeeping expertise with the ability to train, coach, and develop blue-collar teams. The ideal candidate should be comfortable working in the field and classroom training , identifying skill gaps, implementing practical training solutions, and driving measurable improvements in service quality.

📌 Trainer (Surat)
🏢 Pronto
📍 Surat