Experience : Minimum of Fresher (If interested in sales) - 2 years in sales
:
- Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
- Provide expert advice on available visa options, eligibility criteria, and potential challenges.
- Responsible for achieving individual/team revenue targets.
- Collect basic documents from clients and ensure accuracy and completeness of the same.
- Follow up on clients on payments.
- Stay informed about changes in immigration laws, policies, and procedures.
- Address client inquiries, and concerns, and provide updates throughout the immigration process.
- Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
- Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
- Generate reports on the status of immigration cases and compliance metrics.
- Educate clients on immigration policies, procedures, and potential changes affecting their applications.
- Any other additional responsibilities as and when required.
KEY SELECTION CRITERIA
- Social media skills
- Solid attention to detail.
- Excellent communication and interpersonal skills.
- Analytical and critical thinking abilities.
- Proficiency with CRM systems and other relevant software.
Language skills
- Excellent written and oral communication skills in English and Regional language.
- Hindi would be an added advantage