Job Title: Customer Relationship Executive (CRE)

Location: Hyderabad

Job Type: Full-Time

Department: Customer Service

Reporting To: Customer Relationship Manager / Team Leader

Job Summary:

We are hiring a Customer Relationship Executive (CRE) to manage inbound and outbound calls, handle customer queries, and follow up on leads. The ideal candidate should be polite, persuasive, and customer-focused, with the ability to communicate effectively and build long-term relationships with clients.

Key Responsibilities:

· Make outbound calls to existing and potential customers for follow-ups, feedback, renewals, service reminders, or product promotions.

· Receive and manage inbound customer queries, providing accurate information and timely solutions.

· Generate leads for sales or service based on customer interaction and record details in the CRM system.

· Update customer records with relevant information and maintain proper call logs.

· Promote company products or services, such as annual maintenance contracts, extended warranties, insurance renewals, etc.

· Resolve customer complaints or concerns by coordinating with relevant departments.





· Meet daily/weekly call targets and maintain high levels of customer satisfaction.

· Share periodic reports on call performance and customer feedback with the supervisor.

Qualifications and Skills:

· Minimum qualification: 12th pass or Graduate in any discipline.

· 0–2 years of experience in telecalling, customer service, or outbound sales.

· Excellent verbal communication skills in English and local language(s).

· Basic knowledge of computers and CRM/data entry systems.

· Polite, confident, and persuasive telephone manner.

· Ability to handle pressure and meet targets.

Key Attributes:

· Solid communication and interpersonal skills

· Customer-centric mindset

· Good listening and problem-solving ability

· Time management and teamwork

Benefits:

· Fixed salary + performance-based incentives

· Training and support provided

· Career growth in customer service or sales roles

· Friendly and professional work environment

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Telesales Executive (Nungambakkam)
🏢 Enterprise IT Solutions
📍 Nungambakkam