Job Title: Inbound Call Center Executive – Non-Trade Cement
Company: Jain Traders (Trading Firm)
* Handle inbound calls from builders, contractors, dealers, and customers.
- Promote and sell Non-Trade Cement products.
- Manage sales and inquiries for the following cement brands:
- JK Super Cement
- Mycem Cement
- Wonder Cement
- UltraTech Cement
- Convince builders and customers to place cement orders.
- Build and maintain strong relationships with builders and contractors.
- Guide customers on selecting the most suitable cement brand based on availability and requirements.
- Coordinate with officers for code opening and account activation.
- If a customer's code is already active with one brand (e.g., JK Super), coordinate and assist in brand change/code conversion to another brand whenever required.
- Follow up with officers regarding pending approvals, code openings, and order processing.
- Process Purchase Orders (PO) and ensure accurate order booking.
- Coordinate with the dispatch team and provide dispatch status and delivery updates to customers and officers.
- Prepare and maintain dispatch reports and order records.
- Handle customer queries, complaints, and order follow-ups.
- Send and respond to official emails related to orders, dispatch, and documentation.
- Maintain customer and sales records using MS Office (Word, Excel, Outlook).
- Ensure timely coordination between customers, officers, and the dispatch team for smooth order execution.
Skills Required
* Positive communication and convincing skills
- Customer relationship management
- MS Office (Word, Excel, Outlook)
- Email drafting and professional communication
- Purchase Order (PO) handling
- Dispatch coordination
- Basic computer knowledge
- Strong follow-up and coordination skills