Company Description The Narayana Group is an education organization built on a legacy of learning, experience, and empathy, focused on helping learners realize their full potential. Inspired by a belief in the power of continuous learning, the group works as a catalyst for academic and personal excellence. Narayana strives to go beyond imparting knowledge by using its expertise and shared experiences to support the dreams of students, families, and staff.

With a robust commitment to nurturing aspirations into reality, the organization emphasizes trust and partnership under the philosophy that “Your dreams are our dreams.”

Role Description The TeleCaller role at The Narayana Group is a full-time, on-site position based in Faridabad. The TeleCaller will handle inbound and outbound calls to provide information about academic programs, admission procedures, and other services to prospective and current students and families.

Responsibilities include responding to inquiries, explaining offerings clearly, maintaining call logs and records in designated systems, and following up with leads to support admissions and enrollment targets. The role also involves coordinating with internal teams to gather accurate information,



resolving basic concerns, and ensuring a courteous, professional experience for every caller. TeleCallers are expected to meet daily call and follow-up targets while maintaining high standards of communication and customer service.

Qualifications

- Strong communication and interpersonal skills, including clear spoken English and local language proficiency.
- Customer service and telecalling abilities, such as handling high call volumes, active listening, and professional call etiquette.
- Basic computer and data entry skills, including familiarity with CRM tools, spreadsheets, and call tracking systems.
- Organizational and time management capabilities to manage follow-ups, call schedules, and documentation efficiently.
- Ability to work collaboratively with academic and administrative teams and adapt to a fast-paced education environment.
- Prior experience in telecalling, customer support, or front-line admissions in the education or service sector is an advantage.
- Minimum educational qualification: completion of secondary education; a graduate degree is preferred.

📌 TeleCaller (Faridabad)
🏢 The Narayana Group
📍 Faridabad