Company Description nill is an organization focused on delivering reliable, customer-centered services to a broad range of clients. The company values transparent communication, professionalism, and consistent service quality in every interaction.
Team members are encouraged to collaborate, support one another, and maintain high standards of integrity and respect. nill offers opportunities for skill development and growth in customer-facing roles. The work environment is structured to help employees build strong communication and service capabilities.
Role Description The Telecaller role at nill is a full-time, on-site position based in Ponmala. In this role, the Telecaller will make outbound and receive inbound calls to inform customers about products or services, answer queries, and provide accurate information.
The Telecaller will maintain call logs, update customer records, and follow up on leads to support sales or service objectives. Daily tasks include handling customer concerns professionally, adhering to call scripts where required, and meeting call volume and quality targets.
The role also involves coordinating with team members and supervisors to report feedback from customers and suggest improvements to calling strategies.
Qualifications
- Strong verbal communication skills in relevant local and/or required languages, with clear and confident telephone etiquette.
- Ability to listen actively, understand customer needs, and respond with patience and professionalism.
- Basic computer literacy, including the ability to use call management software, spreadsheets, and CRM tools.
- Organizational skills to manage call schedules, maintain accurate records, and handle multiple tasks efficiently.
- Problem-solving skills and a customer-focused mindset to address concerns and provide appropriate solutions.
- Prior experience in telecalling, customer service, or sales support is beneficial but not mandatory.
- Willingness to work on-site in Ponmala and adhere to full-time work schedules.
- Educational background at the high school level or above; additional training in communication or sales is an advantage.
📌 Telecaller (Ponmala)
🏢 Nill
📍 Ponmala