- Graduate or 12th pass with document verification skills and basic computer knowledge
- Conduct live video KYC calls, verify identity documents, follow compliance, escalate discrepancies, and record call outcomes
- CTC ₹21,800/month with in-hand ₹16,400/month and rotational weekly off
Customer Service Executive VCIP (Video KYC) Location: [GURUGRAM] | Employment type: Full-time, 6 days working with rotational off.
Role Overview
You will conduct Video Customer Identification Process (VCIP) calls to verify customers' identity and complete their KYC in line with regulatory guidelines, while giving every customer a smooth, skilled experience.
Key Responsibilities
Conduct live video KYC calls and verify customers' identity documents
Check that the customer's details match the documents (PAN, Aadhaar, etc.)
Follow the VCIP process and compliance checklist accurately
Spot discrepancies or suspicious activity and escalate them
Guide customers patiently through the video call steps
Record accurate call outcomes in the system
Meet quality, productivity and turnaround targets
Requirements
Graduate or 12th pass (as per client requirement)
Good communication in Hindi and English
Basic computer skills and comfort with video call tools
Attention to detail and a good grasp of document verification
Willing to work 6 days a week on a rotational off
Prior customer service or BPO experience is a plus; freshers can apply
Shift Timings
Day shift allocated to female candidates.
Late shift: till 11:00 PM (allocated to male candidates)
Compensation
CTC: 21,800 per month
In-hand: 16,400 per month
Perks
Rotational weekly off To apply: Send your resume to