The Tele Counsellor role involves providing support and guidance to student / parents through telephonic counselling sessions. This position is ideal for freshers or entry-level candidates looking to start their career in the field of Abroad education
Responsibilities
- Conduct telephonic counselling sessions with students to understand their needs and concerns.
- Provide guidance and support to students based on their individual situations.
- Maintain accurate records of counselling sessions and students interactions.
- Collaborate with team members to improve counselling strategies and techniques.
- Follow up with students to monitor progress and provide additional support as needed.
Skills and Qualifications
- Excellent communication skills, both verbal and written.
- Empathy and active listening skills to effectively understand client concerns.
- Basic knowledge of counselling techniques and psychological principles.
- Ability to manage time effectively and handle multiple student interactions.
- Proficient in using computer software and telecommunication tools for record-keeping and communication.
- A degree in psychology, social work, or a related field is preferred but not mandatory.