1. Job Summary

The Telecaller is responsible for contacting potential and existing customers over the phone, promoting company products, generating sales leads, following up with customers, and supporting the sales team in achieving business targets.
1. Key Roles and Responsibilities

- Make outbound calls to potential and existing customers.
- Introduce and promote company products, including welding electrodes, abrasives, cutting wheels, grinding wheels, fasteners, tools, and other hardware products.
- Generate new business leads and identify potential customers and dealers.
- Follow up with customers regarding enquiries, quotations, orders, and pending payments.
- Explain product features, specifications, pricing, and offers to customers.
- Maintain good relationships with existing customers through regular communication.
- Coordinate with the Sales Executives and Sales Manager to convert leads into sales.
- Maintain daily call records, customer details, and follow-up reports.
- Update customer information and enquiry status in the company's database.
- Handle customer queries and complaints professionally.
- Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
- Share customer feedback and market information with the management.
- Ensure timely follow-up with all interested customers.

1. Required Skills and Qualifications

- Minimum Plus Two / Any Degree.
- Good communication skills in English and Malayalam.
- Knowledge of Tamil will be an added advantage.




- Basic computer knowledge and MS Excel skills.
- Good telephone etiquette and convincing ability.
- Customer-handling and negotiation skills.
- Ability to work under pressure and achieve targets.
- Positive attitude and willingness to learn.

1. Performance Indicators (KPI)

KPI

Performance Measurement

Daily Calls

Number of calls made per day

Lead Generation

Number of qualified leads generated

Customer Follow-up

Timely follow-up of enquiries

Lead Conversion

Leads converted into business

Customer Database

Accuracy of customer records

Target Achievement

Monthly target completion

Reporting

Timely submission of daily reports

1. Daily Reporting Requirements

The Telecaller must submit a daily report containing:
- Total number of calls made.
- Number of current customers contacted.
- Number of interested customers.
- Number of leads generated.
- Customer enquiries received.
- Follow-ups completed and pending.
- Orders generated through calls.
- Important customer feedback.

1. General Responsibilities

- Follow company rules, policies, and procedures.
- Maintain confidentiality of customer and company information.
- Maintain professional behaviour with customers and colleagues.
- Complete assigned duties within the given timelines.
- Perform any other work assigned by the management related to the role.

Pay: From ₹8,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Tele Caller Executive (Alappuzha)
🏢 Pakka Trading
📍 Alappuzha