We're Hiring! Technical Voice Support SME – Hyderabad

Have strong Adobe product knowledge and a passion for helping others grow? This opportunity is for you!

We are looking for an experienced Technical Voice Support SME with excellent knowledge of Adobe products, strong troubleshooting skills, and the ability to guide and coach support teams.

If you can simplify technical concepts, resolve advanced queries, and help agents improve their performance, we would love to hear from you!

Job Details

- Location: Hyderabad
- Role: Subject Matter Expert (SME) – Technical Voice Support
- Process: International Voice
- Experience: Relevant technical support experience required

What You'll Do
- Handle advanced technical queries related to Adobe products.
- Provide product guidance and troubleshooting support to global customers.
- Support agents with knowledge transfer (KT) and process updates.
- Conduct refresher sessions and provide technical coaching.
- Simplify complex product information into easy-to-understand guidance.
- Help agents improve product knowledge and customer handling.
- Support floor teams with technical assistance and issue resolution.





What We're Looking For
- Strong knowledge of at least 3–4 Adobe products.
- Experience in Technical Voice Support.
- Good B1/B2-level voice communication skills.
- Solid troubleshooting and problem-solving abilities.
- Excellent verbal communication and customer-handling skills.
- Ability to explain technical solutions clearly and confidently.
- Good coaching, mentoring, and knowledge-sharing skills.

Added Advantage
- Previous experience as an SME or Technical Support Specialist.
- Experience conducting Knowledge Transfer (KT) sessions.
- Train-the-Trainer (TTT) exposure.
- Experience conducting agent training and refresher sessions.

Ready to Take the Next Step? If you have strong Adobe product expertise and the ability to guide, support, and empower technical support teams, this is your chance!

Apply Now and take your technical support career to the next level!

Know someone with strong Adobe expertise? Share this opportunity with them!

Pay: ₹60,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Technical Voice Support SME (Hyderabad)
🏢 Gratitude India
📍 Hyderabad