POSITION SUMMARY The Technical Team Lead will establish and lead Creative ITC's Bangalore engineering capability, providing hands-on technical leadership across Platform Engineering, Modern Digital Workplace (MDW), DaaS/VDI, endpoint and network delivery.

The role is accountable for engineering quality, delivery coordination and consistent execution against architecture, service-owner standards and documented procedures. It will ensure the Bangalore team operates as an integrated extension of the UK Creative Platform and MDW teams, while working closely with Architecture and L3 Engineering.

This is not a purely managerial position. The successful candidate will remain technically credible and hands-on, lead complex delivery, review engineering output, remove blockers, develop team capability and create a disciplined operating rhythm across UK and India stakeholders.

EDUCATION AND EXPERIENCE

Essential experience and capability

- Extensive experience leading multi-disciplinary infrastructure, cloud, workplace or managed-services engineering teams in an enterprise or MSP setting.
- Strong technical breadth across Microsoft Azure, Windows Server, Microsoft 365, Microsoft Entra, Intune, endpoint management, virtual desktop technologies and core infrastructure services.
- Proven ownership of engineering quality, technical standards, design assurance, peer review, release readiness and operational handover.
- Experience coordinating delivery across distributed or offshore teams, with clear governance, dependencies, risk management and stakeholder reporting.
- Ability to translate high-level architecture, HLDs and LLDs into sequenced engineering plans, work packages, acceptance criteria and repeatable implementation procedures.
- Hands-on experience with automation, Infrastructure as Code, CI/CD, PowerShell and/or comparable engineering toolchains.
- Strong incident, problem and root-cause management capability, including effective engagement with L3 teams and service owners.
- Demonstrable people leadership: work allocation, coaching, capability assessment, technical mentoring and building an accountable team culture.
- Clear written and spoken English, with the confidence to challenge constructively and explain technical risks, trade-offs and progress to UK stakeholders.

Desirable

- Experience spanning platform engineering, MDW/endpoint, DaaS/VDI and networking rather than a single narrow specialism.
- Microsoft certifications such as Azure Solutions Architect Expert, Azure Administrator Associate, Endpoint Administrator Associate or equivalent current credentials.
- Knowledge of Microsoft Cloud Adoption Framework, Azure Well-Architected Framework, Zero Trust and secure-by-design principles
- ITIL knowledge and experience working within formal change, incident,



problem and service acceptance processes.
- Previous experience establishing or scaling an India-based engineering function supporting UK or global teams.

KEY JOB ELEMENTS 1. Technical Leadership and Direction

- Act as the senior technical lead for Bangalore Engineering, setting expectations for quality, consistency, documentation and professional engineering practice.
- Convert architecture principles, reference designs and service-owner standards into executable engineering outcomes.
- Lead technical reviews, challenge weak solutions and make proportionate decisions within agreed authority, escalating architectural exceptions where required.
- Remain hands-on for complex, high-risk or first-of-type engineering work.

2. Engineering Quality and Standards

- Implement and enforce engineering controls covering peer review, testing, security, configuration, source control, automation, observability and documentation.
- Define clear quality gates and acceptance criteria before changes move into production or operational support.
- Ensure engineering artefacts are accurate, reusable and maintained, including HLD/LLD inputs, build guides, runbooks, rollback plans and knowledge articles.
- Drive root-cause correction and prevent repeated defects or inconsistent delivery.

3. Delivery Coordination

- Plan and coordinate Bangalore engineering work across Platform, MDW, DaaS/VDI, endpoint and network workstreams.
- Break demand into appropriately sized work packages, estimate effort, allocate work and track dependencies, risks, blockers and completion evidence.
- Maintain transparent progress reporting and escalate early when scope, quality, capacity or timelines are at risk.
- Balance planned delivery with urgent operational priorities without losing control of standards or commitments.

4. UK and India Collaboration

- Build effective day-to-day collaboration with the UK Creative Platform team, MDW team, Architecture and L3 Engineering.
- Protect the agreed operating model: Architecture defines direction, UK service owners retain platform accountability, Bangalore provides scalable engineering execution, and L3 resolves complex operational escalations.
- Establish practical UK/India ceremonies, hand-offs, ownership boundaries and decision routes that reduce delay and avoid siloed working.
- Ensure sufficient working-hours overlap with UK colleagues for design clarification, delivery coordination and escalation.

5.



Team Leadership and Capability

- Support the recruitment, assessment and onboarding of high-quality Bangalore engineers as the function scales.
- Set objectives, allocate work, hold regular one-to-ones, coach engineers and address capability or conduct issues through the appropriate process.
- Create skills matrices and development plans aligned to the required Platform, MDW, DaaS/VDI, endpoint and network capabilities.
- Promote knowledge sharing, certification and a culture of ownership, constructive challenge and continuous improvement.

6. Operational Readiness and Service Improvement

- Ensure solutions are supportable, secure, monitored, documented and accepted by the relevant UK service owner before operational handover.
- Partner with L3 Engineering on complex incidents, technical problems and permanent corrective actions where delivery knowledge is required.
- Identify opportunities to automate repeatable work, eliminate configuration drift and improve reliability, security, speed and cost efficiency.
- Use delivery and quality measures to identify recurring constraints and drive measurable improvement.

7. Governance, Risk and Security

- Operate within Creative ITC change, security, compliance and customer-governance requirements.
- Ensure risks, assumptions, dependencies, exceptions and technical decisions are recorded and owned.
- Embed least privilege, secure-by-design, resilience, auditability and data-protection requirements into engineering delivery.
- Escalate material technical, delivery or people risks promptly to the appropriate UK or Bangalore leadership stakeholder.

PERSON SPECIFICATION

Leadership style

- Technically authoritative without being hierarchical; able to raise standards while building trust across teams.
- Pragmatic, delivery-focused and comfortable making decisions with incomplete information while managing risk transparently.
- Calm under pressure, accountable for outcomes and prepared to intervene directly when quality or delivery is at risk.
- Collaborative across cultures and time zones, with a strong bias toward clarity, documentation and follow-through.

Success measures

- Consistent engineering output that meets agreed UK architecture, service-owner and security standards.
- Predictable delivery with explicit ownership, early risk escalation and demonstrable completion evidence.
- Effective working relationships and clean hand-offs between Bangalore Engineering, UK Platform, MDW, Architecture and L3 teams.
- A growing Bangalore team with visible capability development, strong retention and reduced dependency on individual engineers.
- Increased use of repeatable patterns, automation and documentation, with fewer avoidable defects and escalations.

📌 Technical Team Lead (Bengaluru)
🏢 Creativenetwork It Services
📍 Bengaluru