Company Description Prustel Living offers premium yet affordable hostels and co-living spaces designed for students and working professionals across Delhi, Noida, Gurugram, and Greater Noida. The company focuses on providing comfortable, secure, and well-managed accommodations with modern amenities at accessible price points.

Prustel

Living emphasizes community-building, encouraging residents to connect, collaborate, and support one another. By combining quality housing with a strong sense of community, the company aims to create a positive living experience for diverse urban residents.

Role Description The Technical Support Specialist is a full time, on-site role based in South Delhi. This role is responsible for providing day-to-day technical assistance to residents and staff, including diagnosing and resolving hardware, software, and network issues within the property.

The specialist will handle support requests, log and track incidents, ensure timely resolution, and escalate complex problems when needed. The position involves collaborating with internal teams and external vendors to maintain systems uptime and reliability, as well as explaining technical solutions in clear, accessible language to non-technical users.



The specialist is also expected to monitor recurring issues, suggest improvements, and contribute to a high level of resident satisfaction through responsive and courteous service.

Qualifications

- Making company’s website and managing it
- Handle Social pages of company
- Handling google pages of company
- Making company’s backend software

- Strong Technical Support and Troubleshooting skills for resolving hardware, software, and network issues.
- Customer Support and Customer Satisfaction skills to handle inquiries professionally and maintain positive resident relationships.
- Analytical Skills to assess problems, identify root causes, and recommend effective solutions.
- Ability to communicate technical information clearly, both verbally and in writing.
- Basic knowledge of common operating systems, networking fundamentals, and standard productivity tools.
- Experience in on-site support or facilities-based environments is an advantage.
- Ability to work independently, manage multiple requests, and prioritize tasks effectively.
- Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.

📌 Technical Support Specialist (South Delhi)
🏢 Prustel Living
📍 South Delhi